UMANG App: Why India’s “One-Stop” Government Service Platform Still Feels Like Work-in-Progress
Introduction: A Super App with Super Expectations When the UMANG App (Unified Mobile Application for New-age Governance) was launched in 2017, it was touted as India’s single digital gateway to access all government services in one place. From paying electricity bills to booking gas cylinders, checking EPFO balances, or applying for a driving license — […]
